Support
Contact support
Email hi@xianzhuo-ai.com. Include your device model, OS version, app version and build, what happened, and steps to reproduce it. Share a redacted screenshot if useful. Never send your Apple Account password or payment-card details.
Recording or transcription is unavailable
Check microphone and speech permissions in system settings. Check the selected recognition language and allow required Apple speech resources to download. An active subscription may be required to start a new recording. If a recording already exists, keep the original and contact support before reinstalling or deleting data.
Subscription and restore
Use Restore Purchases in the subscription screen with the Apple Account used for the purchase. Manage renewals in Apple subscription settings. Restoring purchases does not recover local recordings. If product information will not load, check your connection and try again.
Sync and missing files
Confirm iCloud is available on each device, that the same Apple Account is used, and that app sync is enabled. Open the app and inspect sync status. Do not uninstall or clear data to troubleshoot a missing recording before preserving available copies.
Export and deletion
Export important material before changing devices. Check Recently Deleted for supported recoverable content. Independent exports and shared files are separate copies; cancelling a subscription does not delete existing materials.
Privacy requests
Email hi@xianzhuo-ai.com with the subject Privacy request. Do not attach recordings unless necessary and you have permission to share them.